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Prime Force

Jak efektywnie zintegrować istniejące systemy IT w dużej organizacji?

Munich, March 2020

At the heart of every financial service organization are the central management of all customer information (dealers, customers, employees) and the merging of all communication channels (paper or paperless) in a central platform. This was the very basis of our assignment to create a sustainable and future-oriented digitalization strategy.

In a completely agile project environment, Prime Force was commissioned to integrate existing IT solution modules (CRM, ERP, DMS, archive) at BMW Bank GmbH and several process service providers with different input channels (paper scan, portal, email, fax and in the future Social and Media) in a performance-optimized, scalable and flexible system platform. This ensures that all information for handling individual business processes is fully available in the corresponding work step. The service quality for bank customers has been significantly improved.

Customer satisfaction as the central measurement parameter requires optimal and effective processing of all communication channels. This requires a large number of technical solutions:

  • User interface optimized for the department and process step and individually adjusted at the mailbox level
  • Dedicated and ergonomic user interface for central customer communication
  • Automated document classification based on artificial intelligence (AI) and machine learning
  • Automated routing of processes using workflows (BPM)
  • Consider the company-wide retention policy for documents
  • Reporting, benchmarking and SLA generation and monitoring of SLA compliance
  • Basic platform for 360 ° customer view
  • Solution for global use

The agile project approach includes the following key elements:

  • Agile UX design with direct user involvement
  • SCRUM based delivery process
  • Micro-service-based architecture based on the domains: document management system, input channel / input management as well as a customized, end-user centric and customer-oriented user interface.
  • Continuous integration and automated testing
  • Cloud solution

The focus of development has always been on the end-user and the objectives of the product owner. A high level of customer satisfaction was achieved through the early and regular involvement of users as part of the agile approach. At the same time, a targeted change management process was ensured. By consistently adhering to the agile development methods, the first stage of implementation was successfully and productively launched six months after the project started.

 

Why Prime Force

Prime Force was founded in 2009 and currently has offices in Germany, Austria, Switzerland, Denmark, Sweden, Serbia, and Poland. Prime Force is an independent IT consultancy and full-service provider for services related to enterprise content management (ECM) and digitization.

The measure of success at Prime Force is customer satisfaction. As a system integrator, Prime Force supports its customers with complex IT projects: from the selection of the right system and design to IT development, implementation and test management to maintenance and operation of the IT systems (managed services).

We enjoy our work and do our best. Not because we have to, but because we want to. New technologies are our passion and we see technical difficulties not as a problem but as a challenge. We understand success to exceed our customers' expectations. We achieve this with motivated and talented employees. We work solution-oriented and are passionate and passionate about our customer projects.

We are proud of our loyal customer base. And we are only satisfied with a project if our customer is just as enthusiastic about the end result.

Our customers include companies such as AXA, Audi, amag, BASF, BMW, Credit Suisse, CSS Versicherung, DFB, Spar, Volkswagen, ZKB and many others.